Services
Bespoke Packages to your individual company needs will be created
What can I support you with?
Call Answering Service
An essential focus for any business is a call service that can keep your customers encouraged from enquiry to appointment. I will train in your business focus and can answer questions that customers will need understood on procedures and advice to ensure they take that next step to appointment. Every call matters to me and I see myself as a direct extension to you and your hands-on business.
Diary Management
When handling calls, I recognize that the ultimate goal of each inquiry is to convert leads into face-to-face customers or patients for your practice. My objective is to gather and retain pertinent information, address patient inquiries comprehensively, and allow you the freedom to concentrate on managing your already thriving practice.
Overflow Call Answering
Ever been frustrated by endless ringing when you are seeking information over the phone? Let me assist you with that. If your current receptionist is tied-up with calls or assisting another customer, I can manage the overflow seamlessly. Answering with your company name, callers will not even realize they are speaking to a virtual service. I can also manage diary entries and bookings, and redirect calls back to you, as necessary.
Medical Customer Service
While I am not a trained medical professional, my six years of experience within the medical industry enable me to grasp the procedures your facility offers. I can address basic inquiries from your patients and assist with tasks such as stock ordering and hospital bookings for both your patients and your team of surgeons, nurses, GP doctors, dentists, and anaesthetists.
Customer Ordering Lines
Drawing from my extensive experience in sales and customer service, my approach is geared towards seamlessly guiding customers through their purchases, whether it's your latest skincare range or other retail items.
Sales Training
I offer comprehensive training services tailored to your needs, including:
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Cold call and telephone sales training for your staff.
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Customized customer service training.
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Training on nurturing calls and validating information.
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Guidance on effectively utilizing your CRM packages.
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Assistance with inputting data into your CRM systems to bolster your sales team's efforts.
Admin and Call Answering Plans
Each customer's requirements may differ, and pricing will be tailored to your specific needs.
However, my basic services include:
Basic Plan
40 Hours a Month
For companies that only need a maximum of 2 hours of calls a day covered
Advanced Plan
90 Hours a Month
For companies that only need a half a day or 4.5 hours a day of calls covered
Custom Plan
Suitable for Your Needs
For full day and bespoke needs we will design a package to your wants and needs